Frequently Asked Questions
Everything you need to know about shopping pre-owned luxury.
How do you guarantee the authenticity of your handbags?
Every item undergoes a rigorous multi-point inspection by our team of luxury experts. We also utilize Entrupy AI technology to verify materials and craftsmanship, providing an authenticity guarantee on every purchase.
What condition are the handbags in?
We use a standardized grading scale ranging from 'Pristine' to 'Fair'. Detailed descriptions and high-resolution photos of any wear or imperfections are provided on each product page so you know exactly what to expect.
What is your return policy for designer items?
We offer a 14-day return window for all handbags, provided the security tag remains attached and the item is in its original sold condition. Please note that return shipping costs are the responsibility of the buyer.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via insured express couriers. Please be aware that international orders may be subject to local customs duties and taxes upon arrival.
Are the original dust bags and boxes included?
Inclusions vary by item. If the original designer dust bag, authenticity card, or box is available, it will be explicitly listed in the 'Comes With' section of the product description.
Do you offer payment plans?
To make luxury more accessible, we partner with Affirm and Klarna to offer flexible financing options, allowing you to pay for your purchase in monthly installments.